James came to our property for two different jobs. Both times he went above and beyond. He did an excellent job, was kind , courteous and did everything he possibly could to help. I would recommend both James and John the plumber. I was very pleased with the service. Thank you so much. 👍😁
Response from John the Plumber:
We really appreciate this amazing review! James takes great pride in going the extra mile, and it means a lot that you noticed. Thank you for recommending both James and our company.
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Kyle was nothing but professional and very polite excellent employee
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Jason & Chris were both very friendly, polite, knowledgeable and accommodating. Quotes & services were explained thoroughly.
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Mark is such a wonderful person to work with. He answers all questions patiently, he oozes kindness, and is very professional. He knows his stuff.
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Shane Evans was amazing. Punctual, respectful and did an outstanding job of changing my garbage disposal. He explained everything to me and let me know what else I needed to be done going forward. I highly recommend this company and a shout out for Shane.
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Jason and his assistant was outstanding with his customer service. He explained all the repairs needed. His workmanship was excellent. After finishing their work, they made sure to cleanup there mess. I would definitely recommend this company for plumbing repairs.
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Very impressed so far.
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Mark was very pleasant, easy to work with and handled our plumbing issues without any drama. We were grateful for his professionalism and knowledge
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Upon arrival I provided and installed two new toilets along with two new supply lines. as per pictures taken, everything is in proper working condition and customer is satisfied.
Upon entry into the home, I wrote an estimate to provide and replace existing garbage disposal, which customer agreed to. Upon customer request, I supplied an additional estimate for to provided toilets which customer agreed to. This job needs to be scheduled for tomorrow if possible also during my inspection, I noticed that several of the emergency stop valves were either seized up or heavily corroded, and I wrote a separate estimate to change those out at this time. Customer did not agree to this estimate.
John, the plumber was called to the customers home today because they got a penny stock in the garbage disposal. When technician arrived, he spoke with the tenant and because it was the tenants fault that the penny fell in the disposal, it was the tenants responsibility to fix the issue Technician will attempt to remove penny from garbage disposal, and unjam the unit if technician is on successful customer will have to replace the unit. The penny was removed, and the garbage disposal is now operational.
Customer called regarding a leak under the kitchen sink. Upon arrival, I inspected the area and found the kitchen faucet was leaking from the supply line, which could not be repaired. I also observed that the emergency shut-off valves were old and deteriorating, posing a risk of failure and potential leaks. I provided an estimate to replace both the faucet and the shut-off valves, which was approved. I installed a new brushed nickel American Standard gooseneck kitchen faucet and two new 1/4-turn dual shut-off valves. All work has been completed and tested with no issues.
Upon arrival customer had 3 toilets that he wanted to preform minor rebuilds on. While inspecting toilets we did notice all 3 had multi turn shut off valves and recommended updating valves to a 1/4 turn shut off. Customer decided to just have minor rebuilds done. We did talk with customer about filtration options to preserve the life of all fixtures in home as well as water heater. Customer also had complaints of hot water taking too long to get to shower, which is furthest fixture from heater, we suggested a comfort system recirculating pump for water heater. Estimates provided. After installation of new parts in toilets, tested for proper functionality. Thank you for calling John The Plumber -Shane
Upon arrival to the location, I met with Ewa who was downstairs on her way to throw the trash out and recognized me. Moreover, we went upstairs and she began by explaining she doesn’t live here full time, she just came back from New York and she realized her kitchen faucet has low water pressure. I asked if it was all over the home or just the kitchen she felt that. She said she doesn’t know and asked me to go around and check. Ewa has 3 bathrooms in the home, which all had normal pressure but one faucet which I explained, 9/10 times, it’s the aerator holding debris. I asked to then see the water heater and main valve and the water heater was replaced 3 years a go, and so was the main valve, but they replaced with another gate valve. Ewa mentioned she wasn’t here when they did the work, she wanted a 1/4 turn. I checked the valve to see if it was opened all the way and it was. Furthermore, i unscrewed the kitchen faucet aerator and the water pressure was a lot better than before. Ewa st
Upon arrival, customer informed me that he is a GC and his customer needed a kitchen faucet install. Customer is currently renovating the entire house and the builder was on site. The builder went and bought the same faucet at the customer currently had and had it available for install. Customer had all new piping angle stops recently installed by building. All fixtures in the bathrooms we just currently installed and the electrician was wiring some touch fixtures in the master bathroom as well. I advised customer that John the Plumber would be a great contact for him as we are readily available and all of our technicians are able to stay on the job until the job is done. He previously used our services with another plumber (Jason) and was satisfied so I advised that we would be more than happy to continue to be readily available for him and his building. Customer paid by check was very satisfied.
Customer contacted us due to no hot water in the home. Upon arrival, I was shown an existing Rheem 36-gallon lowboy electric water heater (3500 watts), manufactured in 2015. The unit was no longer producing hot water and had exceeded its typical life expectancy. After assessing the condition of the water heater, I recommended replacing the existing unit with a new, more efficient model. I provided an estimate for the full scope of work, including the necessary permit, which was approved by the customer. The old unit was removed and replaced with a new Rheem 38-gallon lowboy electric water heater (3500 watts). All plumbing and electrical connections were updated as needed to ensure proper and code-compliant installation. The installation has been completed and fully tested. There are no leaks or operational issues, and the system is functioning as intended. All work was performed to current code standards. The job site was cleaned and the customer was informed of basic operation.
Project Scope: Full Home Repipe – Single-Story, Two-Bath Residence The customer currently has both hot and cold water lines in polybutylene piping and has requested a complete repipe of the home. The proposed work includes: Replacement of all existing hot and cold polybutylene piping with Uponor PEX-A. All new piping will be properly strapped and secured per code. Installation of new hot and cold angle stops at all plumbing fixtures. Installation of a new washing machine outlet box and a new ice maker outlet box. Replacement of two exterior hose bibs. Reconnection to the existing: Water heater Master bathroom shower valve Roman tub deck-mount faucet Hall bathroom tub and shower valve. Job will be permitted John the plumber is not responsible for any dry wall repair or replacement
Upon arrival I was shown to a broke hose bib connection. I informed the customer that I would have to reconfigure the line due to the current set up of it. The estimate was signed and after the work was done I turned the water back on and tested my connections for leaks and they are leak free and operating properly
Upon arrival the homeowner told me that the water heater failed the inspection because the relief line wasn’t connected. I removed the stove and saw that it was disconnected. After looking into the history it was connected at the time of installation. Somehow it came out. I cut some of the soft copper to have a fresh piece. I reconnected the relief back, and also used teflon tape. Everything else with the water heater appears to be up to code. Also the homeowner wants to see about removing the toilet in the powder room and install a washer and dryer. I let her know she needs to get with the association to see if she will be able to do that. I will speak with my manager also about adding the washer and dryer.
Upon arrival customer had a toilet that was constantly running due to flush valve seal failing. Fill valve was also faulty by working only if it was touched. We went ahead and preformed a minor rebuild, and changed emergency stop to toilet. A minor rebuild consists of changing the fill valve as well as flush valve seal. We also unjammed garbage disposal for customer finding a Sheetrock screw wedged in disposal. After unjamming garbage disposal, we turned on dish washer and tested for proper functionality. Thank you for calling John The Plumber -Shane
Upon arrival the homeowner was wanting to see about going from a tanked to a tankless water heater. After looking at the breaker panel it’s only a 100 amps, and would probably not support the load of the proper size tankless heater for her needs. She has an electrician that she was going to reach out to as well to see if they would be able to get more power to the home. Also the homeowner wanted to replace the older kitchen faucet with a new customer supplied kitchen faucet. I provided an estimate for that along with the replacement of the old emergency stops. I also provided an estimate for a new tanked water heater as well.
Customer reported that the washer machine box hose bibs were not fully shutting off, and the main water shut-off was a gate valve. Removed the existing washer machine box and installed a new 1/4-turn washer machine box with integrated hammer arrestors for improved functionality and water hammer protection. Removed the existing 1” gate valve located on the right side of the home. Installed a new 1” full-port ball valve to serve as the main water shut-off, providing easier operation and enhanced reliability. All work was completed to code. System was pressurized and tested—no leaks found. All components are functioning properly.
Upon arrival I installed a Moen slim garbage disposal to replace the customer’s existing cracked garbage disposal. As per video taken, I performed a drop test and allowed the garbage disposal to run the entire time to make sure we have good flow and proper operation. Customer verified there is no leaks and everything is in good working condition